Key management practices that influence actual ICT application among three to five star hotels in Kenya

Abstract

ICTs are considered strategic tool for business management worldwide and fast finding wider application within the hotel industry. However, their use has not always been fruitful due to poor application of the ICTs. This study therefore sought to determine management practices that influence actual ICT application among three to five star hotels in Kenya. The study adopted multiple case study approach to data collection where face-to-face interviews were conducted with 36 hotel managers drawn purposefully from hotels 36 hotels in Nairobi and Coast regions in Kenya. The data was thematically analysed and two themes namely operational management practices and human resource management practices identified as influencing actual ICT application among three to five star hotels in Kenya. The study provide insights to hotel managers on management practices they should focus on concerning ICT use in hotels

ICTs are considered strategic tool for business management worldwide and fast finding wider application within the hotel industry. However, their use has not always been fruitful due to poor application of the ICTs. This study therefore sought to determine management practices that influence actual ICT application among three to five star hotels in Kenya. The study adopted multiple case study approach to data collection where face-to-face interviews were conducted with 36 hotel managers drawn purposefully from hotels 36 hotels in Nairobi and Coast regions in Kenya. The data was thematically analysed and two themes namely operational management practices and human resource management practices identified as influencing actual ICT application among three to five star hotels in Kenya. The study provide insights to hotel managers on management practices they should focus on concerning ICT use in hotels